Frequently asked questions
Isn't this just the same as leasing?
No. SHFT is a new service where you subscribe to a car. Unlike leasing you don't tie up to a deal that lasts for several years, and you are not tied up to a specific car. In addition, SHFT don't demand any capital upfront.
Is SHFT a car sharing service?
No. Car sharing services cover for the most part only short time rental, like days or weeks. In comparison car sharing is also more expensive over a longer perspective. With SHFT you will get your own car, as long as you want it.
What does subscription mean?
Subscription means a recurring service. The subscription will renew automatically every month (30 days), and can be ended whenever you prefer.
Isn't this expensive?
The prices in SHFT reflects what it actually costs to have a car each month. If we brake apart the price, it includes costs related to insurance, taxes, service and tire change with tire hotell. Even the most expensive part of having a car is included - depreciation. We don't demand a pile of cash upfront, or prepaid rent that you loose as with leasing. For some cars, loans or leasing will be beneficial, while for others it will pay off with a car subscription. SHFT gives you as a customer complete transparency and predictability. Included in the price is also the freedom that SHFT gives you, namely the freedom to have a car when and how it suits you.
Where is SHFT offered?
SHFT is available in several cities and areas, and several locations are added continuously.
Who can join?
30 pilots are abl to join.
Eligibility to become a SHFT member is:
- 20 to 65 years old at the time of application
- Valid Finnish driver's license
- Without payment remarks
How far ahead can I reserve a car?
It may vary, but normally between 2-4 days in advance.
Can I start the subscription any day of the month?
Yes. The subscription starts on the day you pick up the car and expires 30 days from that date. The subscription is independent of calendar months.
Do I have to state how long I should have the car?
No. When you book a car, you only state when you want to pick up the car. You can have the car as long as it suits you. The subscription runs until you stop it yourself.
Will the price vary depending on how long I have the car?
No. The subscription price for each month does not depend on how long you have the car.
Do I have to pay a deposit or fee at startup?
No. You only pay one price - the monthly price for your subscription.
Can I have products like ski rack, roof box or towbar included?
We have received several inquiries regarding this. We are now working to achieve such a solution in the future.
How does the payment work?
You pay in advance for each month. The first payment is made on the day you pick up your car.
The Subscription agreement
No time restraint? Really?
Yes. You only pay per month (30 days). The subscription can be terminated before the next period begins. Otherwise, the subscription runs as long as you want.
Which insurance is included?
Casualties, liability and accident insurance are included in the SHFT order. The insurance covers:
- All drivers at the age of 20 to 65 with a driving license who live in the same household.
- Maximum deductible 900€.
- Replacement vehicle during maintenance and repairs.
Who can drive the car?
All members of the household with a driver's license aged 20 to 65.
What is the deductible?
The deductible is the part you have to pay yourself in case of damage.
- Maximum amount is 900€.
Can I get another car eventually?
Yes. You can change car before the next period of your subscription begins.
Can I exchange a car for a weekend?
No. You have your car for at least one month. If you want to change car after that, you can.
Can I freeze my subscription?
No. If you do not need a car for a period of time, you cancel your subscription and start a new subscription when you need a car again. The type of cars you can choose from when starting a new subscription depends on the availability of SHFT.
The use of SHFT
How far can I drive?
The contract includes maximum 2000 driven kilometres per month. Additional kilometres are charged at 0.25€/km/month.
What is not included in the price?
You pay for fuel, tolls and parking.
Can I drive the car abroad?
No. Please contact the car dealer if you have to drive abroad.
What do I do with parking?
Parking is not included in the subscription.
What do I do if something happens to the car?
If your car needs service, tire replacement or repair of any damage, contact SHFT. In situations where you need immediate assistance on the road, call the roadside assistance specified in the glovebox.
Is there a limit on how long I can have my car?
Yes. You can keep the car for 36 months. After than you can change to another car.
Handing in the car
What do I have to keep in mind before returning the car?
Before returning the car must be washed both outside and inside. All equipment included with the car must be included.
What happens when the car is returned?
SHFT will look over the car and document any defects and damage. You will receive a payment statement with any additional costs incurred during your subscription.
How to deal with any damage to the car?
The condition of the car will be documented both at pickup and return. SHFT has the risk of normal wear and tear after normal use based on the car's age and operating history. Damage and abnormal wear will be evaluated against insurance and possibly billed.
Can I repair any damage myself?
No. To ensure good enough quality of work, any damage will be repaired through SHFT.
Participate as a pilot